University of South Australia Case Study


University of South Australia (UniSA) is a world-class institution built on more than 150 years of teaching, learning and research excellence. With more than 36,000 students, the university is South Australia’s largest and was ranked 11th in Australia – and in the top three percent of more than 10,000 universities worldwide – in the 2011 QS World University Rankings. UniSA has a strong international presence in teaching and learning, as well as an increasing global research profile.

Business challenge

Managing the human resource requirements of an iconic and progressive education institution presents a number of unique challenges to the UniSA HR team. One such challenge UniSA’s HR department faced prior to partnering with Acendre, was how to consistently manage the function of recruitment across the entire organisation. With the need to manage recruitment of both academic and professional staff across a wide variety of departments and faculties, UniSA needed to consider how it would create more uniformity in its HR processes through the application of any new solution.

Partnering with Acendre

UniSA had implemented Acendre’s recruitment management system, JobOffice. After three years of using the system, it was decided that the next step forward would be to move to Acendre Recruitment. After lengthy consultation with fellow Australian tertiary institutions already using Acendre Recruitment, including the Western Sydney University and Queensland University of Technology, it was decided Acendre Recruitment would be the most suitable fit for UniSA’s HR environment and organisational needs, and UniSA went live with Acendre Recruitment.

Acendre Recruitment’s outstanding flexibility & configurability

UniSA’s Project Manager: Acendre Recruitment, Robyn Kerruish, discussed how the flexibility and configurability of Acendre Recruitment has been outstanding and has allowed UniSA to achieve their business goals. She also discussed the other main benefits UniSA has experienced since implementation of Acendre Recruitment:

  • Uniformity and compliance created across the HR department
  • Ability to provide a highly automated structure
  • Streamlining the recruitment processes
  • Being able to take part in the University Benchmarking report
  • Ability to monitor key metrics

Acendre Recruitment’s high level of talent search functionality has been one of the standout benefits of the new system. “The ability to filter and customise answers to questions, so you can drill down and find the right talent for the role has been exceptional”. Robyn also mentioned how automating the recruitment process has significantly reduced ‘time to fill’ and saved on recruitment costs.

“The most prominent benefits of Acendre Recruitment are its flexibility and configurability which have allowed us to achieve our organisational goals.

Acendre’s support has been fantastic. They treat our team with respect and are patient in stepping us through all areas of the solution.”

–Robyn Kerruish

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